SHIPPING POLICY
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
RETURN POLICY
Online Returns must be processed through Customer Service, which you can reached at 619-423-4407 or thewheelzoneinc@gmail.com.
Dealer Returns must be processed through the authorized dealer or distributor you purchased from.
Closeout items are non-returnable.
Wheels must be returned in their original packaging and in new, unmounted, condition. Wheels that have been mounted to tires can not be returned.
If wheels are received and it is evident that tires have been installed, credit will not be issued and wheels will be scrapped.
If wheels are received and it is evident they were not repackaged properly resulting in damage during transit, credit will not be issued and wheels will be scrapped.
If the labels have expired and the customer still wishes to return the product they will be responsible for covering the shipping cost.
Return product must be received by The Wheel Zone within 30 days of RMA being issued. If product is not received within this time customer will be billed for the replacement product.
If you have questions regarding this policy, returning product, or the status of an RMA, please contact 619-423-4407 or thewheelzoneinc@gmail.com.
CONTACT US TODAY
Our friendly team will be more then happy to answer all your questions.